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Privacy Policy


In the context of using its services, including services accessible on its website and mobile site, Le Grand Hôtel by SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY, as the data controller, may collect and process personal data about you.

We are committed to respecting the privacy rules of prospects and visitors to our websites: website, mobile site, online store, and mobile applications. All personal data processing carried out in the context of the accessible services complies with the applicable local data protection regulations, including the provisions of the amended "Information Technology and Liberties" law of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR."


SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its websites: website, mobile site, online store, and mobile applications, and any other individuals whose personal data it processes.

SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY undertakes to comply with the applicable regulations for all personal data processing activities it carries out:

• Your personal data is processed lawfully, fairly, and transparently.

• Your personal data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.

• Your personal data is kept accurate, up to date, and all reasonable measures are taken to ensure that any inaccurate data, considering the purposes for which it is processed, is erased or rectified without delay.

SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of the individuals concerned from the design stage of the processing operations.

Furthermore, SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY contractually requires the same level of personal data protection from its subcontractors (service providers, suppliers, etc.).



A - Depending on the purpose of the collection


The personal data we collect varies depending on the purpose of the collection and the service we provide to you. Generally, we may directly collect the following categories of personal data:

A) Personal contact information, such as your name, first name, email address, postal address, and telephone number(s).

B) Interactions with us, which may include details of conversations via chat or consumer service.

C) Browsing history, such as visited pages, date of visit, location during the visit, and IP address.

D) Payment information when a purchase or reservation is made on one of our websites, online stores, or applications. Generally, the invoice is issued in your name, billing address, and payment details such as your credit card or bank account.

We may also indirectly collect personal data about you when you share content on social media, websites, stores, or applications related to our products and services, or when responding to our posts and promotional announcements on social media.


B - Personal data concerning minors

SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY does not collect or process personal data about children under 18 years of age without prior consent from parents or guardians responsible for the child. If personal data about children is collected via our websites, parents or guardians have the option to object by contacting us at the address indicated at the bottom of this page.



A - Means of collecting your data

In the context of our relationship, you may provide us with your personal data through various means, including our websites, during your internet browsing, reservations, filling out various collection forms, subscribing to the newsletter, submitting an application, posting comments on our social media pages, establishing any contact with our establishment, or otherwise transmitting your personal data to us.


B - IP Address

An IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each request you make on the site, our servers record the trace of your visit. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that allows us to identify you, which means that your session will be recorded but remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services, clients, or comply with applicable laws.

C - Cookies

In order to constantly improve the quality of services offered on our websites: website, mobile site, online store, and mobile application, SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY may use "cookies," text files used to identify your device when you connect to one of our services. The placement of cookies or trackers on your device (computer, tablet, smartphone, etc.) allows SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY to collect information and personal data, according to your device's configuration settings.

Types of cookies used :


a) Essential cookies for site usage.

These cookies allow you to use the main features of the site, such as making purchases or reservations, for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The retained information cannot be used for commercial purposes.

b) Site performance cookies. 

Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks in a particular area of the site. The retained information cannot be used for commercial purposes.

c) Functionality cookies. 

These cookies allow the site to remember the choices you have made (such as your username, preferred language, or region) and provide more precise and personalized features. These cookies can also be used to remember user-initiated changes, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookies on your device.

d) Marketing and advertising cookies. 

These cookies collect information about your internet browsing habits to offer you advertisements that are tailored to your interests. They also help limit the number of times you see an ad and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They store visits made to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to site features provided by partner companies. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertising advertisers and publishers. No personal data is collected, and an individual cannot be identified through the collected data.


D - Privacy Policy


We are committed to protecting your privacy and adhere to the following two principles:

  • We do not associate any information that directly and personally identifies you with your cookies. Cookies do not in any way reveal your address, date of birth, phone number, or any other information that could identify you.

  • We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.

If your computer or mobile device is used by multiple individuals or has multiple browsing software, it is possible that the content displayed to other users may align with your preferences. If desired, you can modify the settings of your browser.

For more information on how cookies and targeted advertising work, you can visit the CNIL website :


E - Links to third-party websites


Our websites: website, mobile site, online store, and mobile applications may contain links redirecting to third-party websites. We decline any responsibility for the collection, use, management, sharing, or disclosure of data and information by these third parties. The communication of information on third-party websites is governed by the privacy policy and terms of use of those sites. We recommend reading the privacy policies of these websites before submitting any personal information.

4 - What are the purposes of the data that may be collected ?

Your data is primarily used for reservation and purchase purposes (providing services, specific services, and products), prospecting, customer loyalty, engagement, commercial information, satisfaction surveys, organizing contests, new services and products aimed at improving your customer experience within our establishment, statistical studies, recruitment, after-sales service, and processing of your requests and/or complaints. In addition to cases where your consent has been obtained (particularly for communicating personalized offers), the processing of your data for the aforementioned purposes is necessary, including:

To ensure the execution of the service contract;
To comply with a legal obligation;
For the legitimate interests pursued by our establishment (including developing new services and offers, improving customer service, etc.).
Specifically, your data is used:

To allow you to benefit from all the services or provisions available on our establishment's website, its mobile site, its online store, and its mobile applications: creating a user account, newsletters, reservation management, assistance and complaints, loyalty program management, etc.;
To allow you to navigate our websites;
To best match our information, notifications, offers, and other forms of services to your interests;
To facilitate the completion of administrative formalities related to reservation and purchase.

5 - How long are your data retained ?

SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY commits to keeping your personal data for a period not exceeding the time necessary for the purposes for which they are processed.

The retention periods are defined based on the processing purposes implemented by SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY and take into account applicable legal provisions imposing a specific retention period for certain categories of data, any applicable prescription periods, as well as the recommendations of the CNIL (French Data Protection Authority) concerning certain categories of data processing.

6 - Who may access your personal data ?


A - Recipients of your data


The data collected on our website, mobile site, online store, and mobile applications may be communicated to our internal staff or its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the aforementioned services. We remind you that within this framework, SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY requests its service providers to implement strict measures of confidentiality and data protection.


B - Data transfers outside the European Union


Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY will make every effort to ensure that this international transfer of data has an adequate level of security and guarantees.


In accordance with applicable regulations on the protection of personal data, you can exercise your rights of access, rectification, deletion of data concerning you, as well as your rights of limitation and opposition to the processing and portability of your personal data at any time.

Additionally, you have the legal right to define directives regarding the fate of your personal data after your death. Furthermore, any person who was a minor at the time of the collection of their personal data can request the deletion of their data as soon as possible.

These rights can be exercised by mail to the following address:

Le Grand Hôtel
1 Parc Thermal

In this regard, we kindly ask you to accompany your request with the necessary elements for your identification (name, first name, email) as well as any other information necessary to confirm your identity. You also have the right to lodge a complaint with the National Commission for Data Protection and Liberties (Commission Nationale de l'Informatique et des Libertés) in the event of a violation of applicable regulations on the protection of personal data, including the GDPR.


Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY. Therefore, we implement all useful technical and organizational measures, considering the nature, scope, context of the personal data you provide us, and the risks posed by their processing, to preserve the security of your personal data. This includes preventing any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to such data.

We provide a secure online payment system using the latest technologies available from our partner websites.


For any further questions regarding this policy or how SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY processes your personal data, please contact us via the contact form.


SAS SOCIÉTÉ THERMALE DE BOURBON-LANCY reserves the right to adapt the personal data protection policy.

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